Channel Manager Part 4: Other Channels Integration

Modified on Mon, 15 Sep at 12:22 PM

Introduction

In addition to Airbnb, Booking.com, and Vrbo, GuestWisely supports integration with "Other Channels" through our Channel Manager. This gives you the potential to distribute your listings across nearly 50 booking platforms - though, in practice, most Property Managers typically connect to 2 to 5.

By integrating with an Other Channel, you can broaden your reach beyond the major platforms. Our team will assist in setting up the sync based on the specific capabilities of the channel you choose.

Note:  Each external channel offers different levels of integration. Some support full synchronization - including availability, rates, and content - while others may only handle calendar and reservation data. Our team will help configure your setup according to the requirements of your selected channel.

You can view and manage all connected channels by navigating to Channel Manager > Other Channels in GuestWisely.


Other Channels Onboarding Process


Before starting

Before initiating the connection, please ensure the following:

  • All property details (name, address, description, images, amenities, pricing, etc.) must be fully and accurately filled in on the GuestWisely platform. You can check this under the Property Status dashboard.

  • This ensures smooth data sync and prevents listing issues once connected to external channels.


 Start integration

  • Once you're ready, submit your confirmation to proceed with the onboarding.

  • After confirmation, our Connectivity Team will reach out to you and assist you through the initial connection setup with your chosen channel. They will guide you step-by-step to ensure your listings are connected and published correctly.


View Your Connected and Available Channels  

  • Go to Channel Manager > Other Channels > Channels.

  • You will see a list of platforms currently connected to your account listed under “Your sales channels”.

  • An additional list of channels you are not connected to will be listed under “Connect to more sales channels”.


Check Channel Connection Status

Stay on top of your integration by monitoring the connection status for each channel. These indicators help you quickly identify whether your properties are live or if action is needed:

  • Green: Properties are fully synced and live.

  • Red: Connection requires action to complete or restore.

Click the channel name to view detailed alerts and property-specific issues.

Confirming Your Listings Are Live

Once your connection shows a green status, it's important to verify that your listings are actually visible and bookable on the channel. Here's how to confirm:

  • For channels with an extranet: Log into the channel’s extranet and check that your listings appear and are available for booking.

  • For channels without an extranet:

    • Go to Channel Manager tab > Channel tab

    • Click the three-dot menu next to the listing and select “Property Page”

    • If the link loads, your listing is live. If not, follow up with the channel manager to complete onboarding.



Resolving Errors

A red status means something’s blocking your listing from syncing properly. Here’s how to quickly identify and fix the issue:

  • Under Other Channels > Channels > Select the connected channel > Property Settings, use the “Action Required” filter to view where you need to make corrections.

  • Click on any flagged content to review required fixes. Update the necessary fields or details.

  • Click “Retry All” to reconnect the listing after resolving the issue.


Notifications Note: Stay informed by regularly reviewing your notifications. Here’s how to manage them effectively:

  1. Informational messages don’t affect your listings but should still be reviewed.

  2. Click “Clear All Notifications” to dismiss messages you’ve addressed.

  3. If you encounter an error you don’t understand, contact GuestWisely support for assistance.


Connecting a New Sales Channel

If a platform isn’t yet listed under Your Sales Channels, it means it hasn’t been connected. Follow these steps to add it:

  1. Click the logo of the channel.

  2. Follow the guided setup wizard, including the “How it Works” overview.

  3. Once finished, the channel will appear in your list with a status indicator showing its connection state.


How to disconnect Guestwisely from channels

To fully disconnect a property from GuestWisely’s channel integration, follow these two steps:

1. Deactivate Channel Connection

  • Go into the Channel dashboard to disconnect it from GuestWisely.

  • Deactivate the connection between GuestWisely and the OTA (e.g., Booking.com, Agoda, Google Travel...) by selecting the appropriate option, depending on the channel.



2. Unlink Property Connection

  • Go to Property Connections.

  • Move the property from the right box (Channel Manager) to the left box (GuestWisely).

  • Click Save to confirm changes.

Note: Both steps are required to ensure complete disconnection between the property and the OTA channel.

Other Channels is a key component of the Channel Manager. Learn more about the Channel Manager here.


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