Truvi (formerly Superhog) - GuestWisely Integration

Introduction

The integration between GuestWisely and Truvi (formerly Superhog) gives property managers a powerful layer of protection by combining automated guest screening with intelligent risk management tools - all seamlessly embedded within your PMS.

With this integration, you can verify guest identities, assess potential risk before check-in, and benefit from comprehensive damage protection of up to $5 million. Truvi’s system automates incident reporting and resolution, helping you avoid lengthy manual processes and giving you more time to focus on delivering a great guest experience.

By connecting GuestWisely with Truvi, you reduce exposure to fraudulent bookings, safeguard your properties, and build greater trust with your guests - without disrupting your existing workflow.

How to integrate Truvi with GuestWisely 

1. Connect to GuestWisely 

To begin, navigate to the Integrations section on the Truvi dashboard. Review and agree to the Public Property Declaration to confirm that your properties meet the required standards, such as being livable and guest-ready.

• Select GuestWisely from the list of Property Management System (PMS) options.

• Access your GuestWisely account and go to Settings > APIs and Integrations > Custom Integrations.

• Click on Add new+ and copy the following information and paste it into Truvi

  • GuestWisely API Owner Token

  • GuestWisely API Key

  • GuestWisely API Password

2. Activate listings 

The system will automatically import all properties. Once your properties are imported, you will have to choose which listings to activate. 

Listings left inactive will not have bookings imported and will not incur service charges.They can be archived from the Truvi system. 

Managing listings and bookings

After setting up the integration, you can manage your properties and bookings efficiently. Here's what you need to know:

3. Import and update listings

Keep your listings up-to-date by clicking Update Listings in the dashboard. Any changes made in GuestWisely,  will sync with Truvi approximately every 15 minutes.

Only confirmed bookings will be imported, meaning owner bookings, quotes, tentative bookings, and blocks will be excluded.

For each imported booking, the guest's name and either a phone number or email address will be included. Providing at least one of these contact details is mandatory.

4. Ignore existing bookings 

If you want to focus only on new bookings, enable the Ignore Stays on First Import option. This will exclude past bookings from the import process.

5. Verify guests 

Each booking triggers a Guest Verification Journey, where the lead guest completes verification steps. This ensures that bookings are secure and meet the host's requirements.

Handling advanced scenarios

In some cases, you may need to customize how your integration handles specific bookings or listings. Here’s how to address these scenarios:

1. Bookings exclusions 

Bookings which don’t require guest verification, will be excluded. For example::

• Tentative bookings

• Owner bookings

• Blocked bookings

Only confirmed bookings will be automatically pushed by the integration.

2. Custom lead sources

If you have specific requirements for managing lead sources like Airbnb or Booking.com:

• Configure exclusions based on lead source IDs (e.g., 6 or 7). This is something you need to request from the Truvi team.

• Implement filters to ensure only desired bookings are pulled into the system.

Booking updates and amendments  

Booking details are automatically updated in Truvi as changes occur in GuestWisely. Here's how specific updates are handled:

• Amending Stays: If the duration of a stay changes (e.g., a guest adds a night), the updated stay details will reflect in the system after the next import.

• Primary Guest Details: Changes to the lead guest's email or phone number are synced until the guest begins the verification journey.

• Missing Email Addresses: If no email address is available, verification prompts will be sent via SMS instead.

Frequently asked questions

Here are answers to common questions about the integration:

Can I manage multiple properties and selectively activate them?
Yes, you can choose which properties are active and disable others to avoid unnecessary charges.

How often are properties and bookings synced?
Listings and bookings are updated approximately every 15 minutes.

What happens if a booking is amended?
Changes to booking duration or lead guest details are automatically updated during regular imports.

Can the guest verification status be shared back with GuestWisely?
Currently, verification statuses are not sent back to GuestWisely. However, this functionality can be implemented for PMSs that support custom fields.