Introduction
GuestWisely makes review management effortless by centralizing all your Airbnb, Vrbo and website reviews in one place. No more logging into multiple platforms, everything you need to collect, manage and showcase reviews is right at your fingertips.
With GuestWisely, you can:
Seamlessly integrate Airbnb & Vrbo reviews – receive notifications, submit your reviews and respond to guests directly from one dashboard.
Boost direct bookings – automatically publish your best 5-star reviews to your website, eliminating manual work.
Stay in control – choose whether reviews post automatically or only after your approval.
Personalize and save time – use response templates, automation and shortcodes for consistent, professional communication.
Showcase reviews anywhere – add them to property pages, homepages, or accommodation pages with just a script or shortcode.
From automated post-checkout notifications to customizable website display settings, GuestWisely ensures your reviews not only enhance guest trust but also work as a powerful marketing tool to increase conversions.
Your guest reviews are managed in one place on our Guest Reviews section, accessible via Website > Reviews Module.
Integration with Airbnb and Vrbo reviews
GuestWisely seamlessly integrates with Airbnb and Vrbo for review management, eliminating the need to log into each channel. With this integration, you can:
Get notified at guest checkout to leave your review.
Receive alerts when guests post reviews, enabling you to respond directly.
Access all Airbnb and Vrbo reviews in one dashboard.
How reviews work on Airbnb and Vrbo:
Guests: Can leave reviews about their stay.
Hosts: Can review guests or respond to guest reviews.
Publishing:
Both guest & host review: Published together within 14 days.
Only guest or host submits a review: Published after 14 days.
Neither reviews: Nothing is published.
Post-checkout notification
After checkout, Airbnb and Vrbo notifications appear in your Reservation Folder inbox, prompting you to submit your review or public response for the guest.
Submit your review
Click “Submit Your Review” to open the review prompt box and enter your feedback.
In the review box, you can include:
Title and Content: Add a title and up to 1000 characters of review text.
Templates: Optionally use the templates preset in Response Template.
Private Feedback: Add comments visible only to the guest.
Ratings: Rate the guest on cleanliness, communication and house rules compliance.
Recommendation: Indicate if you recommend the guest for future bookings.
Submit or Cancel: Reviews can only be submitted once per stay.
Note: If you click “Submit your review” after already submitting, a popup will notify you that reviews are one-time only.
Send a public response to the guest
When a guest submits a review, you’ll be notified to respond.
Click “Respond to the review received” to open the response box.
Enter your public reply in the text box.
Click Submit to send your response.
Note: If you’ve already responded, clicking on the “Respond to the review received” link again will show a popup that the response was sent.
Monitor reviews
Review Submission Status
Check review status under Booking Summary(submitted/Pending indicated by Yes/ No):
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Additionally, from the Communications Manager, you can:
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Reviews List
Go to Website > Reviews Module to view guest reviews from channels and your website. Filter by:
Property: Select one or all properties
Rating: 0–5 stars
Status: Pending, received, or submitted reviews/responses
Click Filter to see results.
Click the right arrow next to the Date column to view all columns:
ID: The reservation ID.
Property name: The property that received the rating.
Guest: Guest name (hyperlinked for Airbnb/Vrbo bookings reservation details)
Lead source: The channels or website from which the lead originates.
Review title: The title of the review sent by the guest.
Content: Guest review text, filter by received or pending via the Select option.
Guest Rating: The rating given by the guest. Sort ascending or descending. Black stars mean no review yet; yellow stars mean a received review.
Date: The review posting date. Sort ascending or descending.
Your Response to Guest Review: View or filter by submitted/pending responses via the Select option. Submit a response using the “Submit now” link if pending.
Your Review of the Guest: View or filter by submitted/pending reviews via the Select option. Submit your review using the “Submit now” link if pending.
Your Guest Rating: The rating provided to your guest. Sort ascending or descending.
Website Status:
Choose Show or Hide reviews on your channels and website.
If the reviews are set to “Show” and “Review Page” is ticked, they will be displayed on general pages (e.g., Homepage, Accommodation).
Airbnb and Vrbo 5-star ratings are auto-published to your website (default “Show” enabled), ensuring top reviews flow into GuestWisely to boost direct bookings without manual work.
Reviews Settings
General Review Settings
Go to Website > Reviews Module > Reviews Settings to configure the Reviews section on your website.
When a guest submits a review from your website, you have the following options:
Post automatically (set to Show by default).
Approve before posting (set to Hide by default; change to Show manually).
Receive notifications by email for new reviews.
Set primary language for the Reviews section.
Review Display Settings
Script generator
Use these scripts to add a Reviews section to your stand-alone website (implemented by your Dev Team). For integrated GuestWisely websites or WordPress plugin users, a shortcode is available, no script needed.
Property Page Reviews
To show the Reviews section on a specific property page:
Select a Property.
Set Review Display (number of reviews per page).
Copy the script and add it to the property page.
Review Page Grid
To show the Reviews list on general pages (e.g., Homepage, Accommodation):
Make sure reviews are set to “Show” and “Review Page” is ticked in Reviews list.
Select Review Type
Set Review Display (number of reviews per page).
Copy script from “Only show the review list” and add it to your page.
Additionally, you have a script to only show the review submission form.
Response Templates
Go to Website > Reviews Module > Reviews Response to set up the Reviews Template.
Automatic Guest Reviews
To help you save time and ensure guest reviews are added efficiently to your Airbnb/Vrbo listings, the system automatically submits a positive review X days after checkout based on your setup (default: 5 days). Default review includes:
5-star rating
“Recommended guest” note
For problematic bookings or if you prefer a different review, disable this feature in the booking editor by selecting “Turn off all guest-facing Automation” (cannot be undone).
This functionality is enabled by default for all properties, but you can turn it off anytime in Response Templates.
Create a Response Template
To streamline your review process and ensure consistent, professional communication, create response templates in GuestWisely by going to Reviews Module > Response Template and click Create a template button.
Utilize shortcodes under the [X] icon for automatic data input from your PMS.
Templates are accessible from the left-hand menu.
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