First Atlantic Commerce - GuestWisely Integration

Introduction

First Atlantic Commerce (FAC) is a trusted provider of online payment gateway and fraud prevention solutions. Founded in 1998 and headquartered in Bermuda, FAC delivers secure, multi-currency payment processing and risk management services to internet merchants and acquiring banks worldwide, with a strong focus on the Caribbean and Central America. FAC supports both merchant services and full payment gateway solutions.

Integrating FAC with GuestWisely provides a seamless and secure payment experience directly from your PMS. Key benefits include:

• Multi-currency payment support, ideal for international bookings.

• Secure online transactions with optional 3D Secure authentication.

• Automated payment collection through the GuestWisely Payment Manager.

• Streamlined setup - just plug in your credentials and start accepting payments.

• Real-time processing and reporting within your existing GuestWisely workflows.

• Fraud management tools for added protection.

This integration eliminates the need for manual processing, enhances operational efficiency, and ensures guest payments are handled smoothly and securely—all within your property management system.

How to integrate First Atlantic Commerce with GuestWisely 

1. Sign up and notify FAC 

Once you’ve signed up for a FAC account, inform them that you’ll be using GuestWisely as your property management system. Fill out and submit the FAC onboarding document, which includes the technical specifications for GuestWisely.

2. Receive credentials

After your account is approved, FAC will provide your Powertranz credentials (username and password).

3. Connect FAC to GuestWisely 

• Go to the Portfolio > Payment Settings > Payment Methods page in your GuestWisely account.

• Enter the Powertranz credentials.

• Select the “3D Secure” option only if this feature is supported on your FAC account.

• Save the settings for the relevant properties.

4. Testing the connection 

To confirm the integration is working correctly:

• Create a test quote (you can reduce the grand total to $1 USD).

• Complete the booking to process a test payment.

• If successful, the connection is confirmed. You can refund the test transaction and cancel the reservation.

If the test fails, contact FAC at support@fac.bm and CC support@guestwisely.io so both teams can assist in diagnosing and resolving the issue promptly.